Support

Help, Ideas, and Optional Donations

This page is split into three paths: get product help, share product ideas, or make an optional donation. Donations are never required for access.

Last Updated May 18, 2026

1. Get help

Use this path when something is broken, unclear, or blocked in your workflow.

Email support

2. Share an idea

Use this path for feature requests, product improvements, or coaching workflow suggestions.

Open feedback page

Important clarification

Donations are optional and separate from access. They do not unlock features, change billing terms, or provide paid priority support.

1. Primary help channel

Contact support@playerblueprint.club for product support. Include the account email, organization or team identifier, affected page/feature, and a concise issue summary.

2. Help request priority bands

  • General support requests: target response within 1 business day.
  • Account access and lockout issues: prioritized as quickly as practical.
  • Safety and abuse reports: expedited review and escalation.

3. Recommended request details

  • Date/time and timezone of the issue.
  • Screenshots, message IDs, or relevant event references where available.
  • Expected behavior and actual behavior observed.

4. Safety escalation

For harassment, abuse, or youth safety concerns, use the email subject line Safety Report and include all available evidence. Review the Safety Standards page for policy context.

5. Billing, legal, and privacy contacts

Billing questions should be sent to support. Privacy-specific requests may be sent to privacy@playerblueprint.club. Legal inquiries may be sent to legal@playerblueprint.club.

6. Ideas and donation policy

Product ideas should be submitted through the Feedback page. Donations are optional, do not create subscriptions, and do not grant credits, premium unlocks, priority support, or digital goods.